---
title: Important Contacts
description: Important Contacts
---

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- [Fractional Ownership](https://info.thecrane.com/en-gb/what-are-crane-points/getting-started)
- [Hilton Grand Vacations Club](https://help.craneresorts.com/collection/128-hilton-grand-vacations-club)
- [Exit Strategies](https://help.craneresorts.com/collection/133-exit-strategies)
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1. [What are Crane Points](https://info.thecrane.com/en-gb/what-are-crane-points?hsLang=en-gb)
2. [Getting started](https://info.thecrane.com/en-gb/what-are-crane-points/getting-started?hsLang=en-gb)

# Important Contacts

| **CRANE POINTS** (statements, banking, bookings or queries) | [members@craneresorts.com](mailto:members@craneresorts.com) |
| --- | --- |
| **TEMPORARY WITHDRAWAL OF RENTAL POOL WEEKS** (for usage or points) | [members@craneresorts.com](mailto:members@craneresorts.com) |
| **RENTAL POOL QUERIES** (statements, current/reserve account balances, agreements) | [rentalpool@thecrane.com](mailto:rentalpool@thecrane.com) |
| **ACCOUNT QUERIES** (loan or annual fee accounts) | [accounts@thecrane.com](mailto:accounts@thecrane.com) |
| **PAYMENTS** (for loans or annual fees) | [members@craneresorts.com](mailto:members@craneresorts.com) |
| **RESALES** (listing and inquiries) | [property@craneresorts.com](mailto:property@craneresorts.com) |
| **OWNERS' CENTRE** (passwords resets) | [members@craneresorts.com](mailto:members@craneresorts.com) |
| **ADDRESS CHANGES** | [members@craneresorts.com](mailto:members@craneresorts.com) |
| **EXCHANGE PROGRAMMES** (ThirdHome Luxury Exchanges, Excore Club, Hilton Grand Vacations) | [exchange@thecrane.com](mailto:mailto:exchange@thecrane.com) |
|  |  |

- [Getting started](https://info.thecrane.com/en-gb/what-are-crane-points/getting-started?hsLang=en-gb)
- [FAQs](https://info.thecrane.com/en-gb/what-are-crane-points/faqs?hsLang=en-gb)
- [Crane Points](https://info.thecrane.com/en-gb/what-are-crane-points/crane-points?hsLang=en-gb)
- [Vacation Exchanges](https://info.thecrane.com/en-gb/what-are-crane-points/vacation-exchanges?hsLang=en-gb)
- [Making Owners Account Payments](https://info.thecrane.com/en-gb/what-are-crane-points/making-owners-account-payments?hsLang=en-gb)

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